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Privacy Policy

PRIVACY POLICY
Last Updated: 22 September 2026 


  1. INTRODUCTION
    Welcome to shoppingfreak (“we”, “us”, or “our”). We operate the e-commerce website shoppingfreak.co.za and associated mobile applications (collectively, the “Platform”).
We are committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and in compliance with South African law. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”) and the Consumer Protection Act, No. 68 of 2008 (“CPA”).
By accessing our Platform, purchasing products, or using our services, you agree to the collection and use of your information as described in this policy.
  1. THE INFORMATION WE COLLECT
    To provide you with our online shopping services, we collect both personal information you provide to us directly and technical data collected automatically.
2.1. Information You Provide Voluntarily:
  • Account Registration: Name, surname, email address, contact telephone number, and account password.
  • Order Processing & Delivery: Physical delivery address, billing address, and company details (if applicable).
  • Payment Information: We use secure third-party payment gateways. While we do not store your full credit card details or banking credentials, we receive transaction statuses and tokens to confirm payment.
  • Customer Support: Information provided when you contact us via enquiry forms, email, or chat support.
2.2. Information Collected Automatically:
 
  • Device and Usage Data: IP address, browser type, operating system, pages visited on our Platform, and the time spent on those pages.
  • Cookies and Analytics: We use cookies and tracking technologies, including Google Analytics, to remember your shopping cart items, analyse platform traffic, and optimize your shopping experience.
  1. PURPOSE AND LEGAL BASIS FOR PROCESSING
    We will only process your personal information when we have a lawful basis to do so under POPIA. We process your data for the following reasons:
  • Performance of a Contract: To process your orders, arrange delivery through our courier partners, manage returns, and provide customer support.
  • Consent: To send you marketing newsletters, promotions, and personalised offers (you may opt out at any time).
  • Legitimate Interests: To improve our Platform layout, secure our systems against fraudulent transactions, track platform performance via analytics, and understand customer shopping trends.
     
  • Legal Obligation: To maintain financial records for tax purposes under South African financial regulations.
  1. SHARING YOUR INFORMATION WITH THIRD PARTIES
    We do not sell your personal information to third parties. We only share your data with trusted service providers (operators under POPIA) who assist us in running our business. These include:
  • Courier and Logistics Companies: To deliver your purchased products to your physical address.
  • Payment Gateway Providers: To process your secure financial transactions. Our trusted payment partners include Ozow, Mastercard, and PayFast.
  • Marketing and Analytics Platforms: Such as Google to send automated transactional emails, newsletters, and monitor user traffic (subject to your consent preferences).
  • Regulatory and Law Enforcement Bodies: When strictly required by South African law or a court order.
We ensure that all third-party operators sign strict data processing agreements binding them to maintain the confidentiality and security of your personal information.
  1. CROSS-BORDER DATA TRANSFERS
    Some of our software providers (such as cloud hosting servers, email service software, or analytics tools like Google Analytics) may store data outside the borders of South Africa. We will only transfer your personal information to countries that offer an adequate level of data protection equivalent to POPIA, or where the recipient agrees to protect your data under strict contract clauses.
  2. DATA SECURITY SAFEGUARDS
    We take the security of your data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, loss, misuse, or alteration. These measures include:
  • Secure Sockets Layer (SSL) encryption for all transactions and data transmissions.
  • Firewalls and restricted access protocols to secure host servers.
  • Regular security reviews and limited access to personal data by internal personnel.
While we take every precaution, no system is 100% secure. In the event of a data breach involving your personal information, we will notify you and the South African Information Regulator as required by Section 22 of POPIA.
  1. DATA RETENTION
    We will retain your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by South African law (e.g., for tax or accounting purposes). Once data is no longer required, it will be securely deleted or de-identified.
  2. YOUR LEGAL RIGHTS (DATA SUBJECT PARTICIPATION)
    Under POPIA, you have specific rights regarding your personal information. You have the right to:
  • Access: Request confirmation of whether we hold personal information about you and receive a copy of that data.
  • Correction/Rectification: Request that we correct or update inaccurate, outdated, or incomplete personal data.
  • Objection: Object to the processing of your personal information for direct marketing purposes at any time.
  • Deletion: Request the deletion or destruction of your personal data, subject to any legal retention requirements we must uphold.
To exercise any of these rights, please contact our Information Officer using the contact details provided below.
  1. DIRECT MARKETING AND OPTING OUT
    We will only send you electronic direct marketing (such as promotional emails or SMSs) if you have explicitly opted in, or if you are an existing customer who purchased similar items from us previously. You can opt out of marketing materials at any time by clicking the “Unsubscribe” link at the bottom of any email or by adjusting your preferences in your account settings.
  2. CHANGES TO THIS POLICY
    We may update this Privacy Policy from time to time to reflect changes in our business practices or legal frameworks. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
  3. CONTACT DETAILS AND COMPLAINTS
    If you have questions about this Privacy Policy, wish to exercise your data rights, or believe your information has been mishandled, please contact our Information Officer:
You also have the right to lodge a formal complaint with the South African Information Regulator if you feel we have not resolved your privacy concerns satisfactorily:

Return Policy

RETURNS AND REFUNDS POLICY
Last Updated: 22 September 2026 

 
  1. OUR RETURNS PHILOSOPHY
    At shoppingfreak, we want you to love your purchase. If you are not completely satisfied, we are here to help. You can easily log and manage your return directly online through our website dashboard.
Our policy is fully compliant with the South African Consumer Protection Act (“CPA”) and the Electronic Communications and Transactions Act (“ECTA”).
 
  1. THE ECTA 7-DAY “COOLING-OFF” PERIOD (CHANGE OF MIND)
    In terms of Section 44 of ECTA, you have a statutory right to cancel your purchase for any reason within seven (7) days of receiving the goods.
  • Condition: The product must be completely unused, unopened, in its original packaging, and in a resalable condition with all seals intact.
  • Cost: You will be responsible for the direct cost of the courier return fee. This fee will be calculated when you log the return on our website and will be deducted from your final refund or credit.
  • Exclusions: This cooling-off period does not apply to certain items due to health, hygiene, or personalization restrictions (see Section 4).
  1. DEFECTIVE, DAMAGED, OR INCORRECT GOODS (CPA WARRANTY)
    If your item arrives damaged, is incorrect, or develops a manufacturing fault:
  • Damaged/Incorrect Items: Must be reported via our website within 24 hours of delivery.
     
  • Defective Items: In accordance with the CPA, if a product is legally defective or unsafe within six (6) months of delivery, you are entitled to have it repaired, replaced, or to receive a full refund.
     
  • Cost: shoppingfreak will cover the full cost of the courier collection if the item is verified as defective, damaged, or incorrect.
  1. ITEMS EXCLUDED FROM RETURNS
    For health, safety, and hygiene reasons, we cannot accept returns on the following items unless they arrive damaged or defective:
  • Intimate apparel, underwear, or swimwear
  • Opened cosmetics, fragrances, and personal care products
  • Pierced earrings and other body jewelry
  • Perishable goods or personalized/customized items
  1. HOW TO LOG A RETURN (STEP-BY-STEP)
    You do not need to email us to start a return. Everything can be handled through our website:
  2. Log In: Go to the shoppingfreak website and log into your personal profile.
  3. Find Your Order: Navigate to the “My Orders” or “Returns” tab in your dashboard.
  4. Select the Item: Click on the specific order and select the item(s) you wish to return.
  5. State the Reason: Choose a reason from the dropdown menu (e.g., “Change of Mind”, “Defective”, “Wrong Size”) and upload photographs if the item is damaged.
  6. Book the Collection: Choose your preferred collection date. Our automated system will generate a digital waybill and notify The Courier Guy (or our active logistics partner) to collect the parcel from your physical address.
  7. REFUNDS AND PROCESSING TIMES
  • Inspection: Once the courier delivers the package back to our warehouse, our team will inspect the items to verify their condition. This process takes 2 to 4 working days.
  • Refund Method: Approved refunds will be issued back via the original secure payment gateway used during checkout (Ozow, Mastercard, or PayFast), or loaded onto your profile as store credit, depending on your preference.
  • Timeframe: Once a refund is processed from our side, it typically takes 3 to 7 working days to reflect in your bank account, depending on your banking institution and the payment gateway provider.

 

Terms of Use

TERMS OF USE
Last Updated: 22 September 2026 

 

  1. INTRODUCTION
    Welcome to shoppingfreak (“we”, “us”, “our”, or the “Platform”). These Terms of Use (“Terms”) govern your access to and use of our website [Insert Website URL], mobile applications, and online shopping services.
By accessing, browsing, registering an account, or purchasing goods from our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a binding legal agreement between you and shoppingfreak. If you do not agree to these Terms, please immediately discontinue your use of the Platform.
  1. COMPLIANCE WITH LOCAL LAW
    These Terms are framed in accordance with the laws of the Republic of South Africa, including but not limited to:
  • The Consumer Protection Act, No. 68 of 2008 (“CPA”)
  • The Electronic Communications and Transactions Act, No. 25 of 2002 (“ECTA”)
  • The Protection of Personal Information Act, No. 4 of 2013 (“POPIA”)
  1. ELIGIBILITY AND ACCOUNT REGISTRATION
  • Age Requirement: By using this Platform, you represent that you are at least 18 years of age or possess the legal capacity to enter into a binding contract in South Africa.
  • Account Security: To purchase certain products, you may be required to register an account. You are entirely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account.
  • Accurate Details: You agree to provide accurate, current, and complete information during registration and checkout. We reserve the right to suspend or terminate accounts that contain false or misleading information.
  1. PRODUCT DESCRIPTIONS, AVAILABILITY, AND PRICING
  • Stock Availability: Acknowledging the nature of online retail, adding an item to your shopping cart does not reserve it. Stock is only secured once payment is successfully processed. If an item becomes unavailable after an order is placed, we will notify you and issue a full refund or credit.
  • Pricing: All prices displayed on the Platform are quoted in South African Rands (ZAR). Unless explicitly stated otherwise, prices are inclusive of Value Added Tax (VAT) but exclusive of delivery charges, which will be calculated and displayed at checkout.
  • Errors and Omissions: While we take extreme care to ensure accuracy, inadvertent pricing or description errors may occur. In terms of ECTA, if an obvious error occurs, we are not bound by the incorrect price and reserve the right to cancel the order, notify you, and refund any amounts paid.
  1. ORDERS AND FORMATION OF CONTRACT
  • Order Placement: Your order constitutes an offer to purchase goods from us.
  • Acceptance: A contract between you and shoppingfreak is only formed when we send you a formal dispatch or shipping confirmation email. An auto-generated order confirmation email merely acknowledges receipt of your request, not acceptance.
  1. PAYMENT METHODS AND SECURITY
  • Payment Gateways: We accept payments via our secure third-party payment infrastructure, which includes Ozow, Mastercard, and PayFast.
  • Security: All payment operations are handled off-site or via encrypted tokens. shoppingfreak does not store your banking credentials or full credit card details. You warrant that you are authorized to use the chosen payment instrument.
  1. DELIVERY AND SHIPPING
  • Courier Partners: Deliveries are handled by various professional third-party courier services, including The Courier Guy.
  • Delivery Areas and Timelines: We deliver within the borders of South Africa. Estimated delivery dates are guides only. While we aim for prompt delivery, we are not liable for delays caused by third-party logistics or factors outside our reasonable control (e.g., severe weather, strikes, or transport disruptions).
  • Risk and Ownership: Risk of loss and title for the items pass to you upon successful delivery of the goods to the physical address provided in your order.
  1. RETURNS, COOLING-OFF PERIODS, AND REFUNDS
  • ECTA Cooling-Off Period: In terms of Section 44 of ECTA, you are entitled to cancel an electronic transaction for goods within seven (7) days of receiving them, without reason or penalty. You will bear the direct cost of returning the goods to us in their original, unopened condition.
  • Defective Goods: In terms of the CPA, if goods are found to be defective, unsafe, or broken within six (6) months of delivery, you are entitled to a repair, replacement, or full refund.
  • Exclusions: Certain items, such as intimate wear, opened cosmetics, or personalized items, cannot be returned unless they are defective upon receipt.
  1. PROHIBITED PLATFORM USE
    When using our Platform, you explicitly agree not to:
  • Use the site for fraudulent, illegal, or unauthorized purposes.
  • Interfere with or disrupt the security features, servers, or networks connected to the Platform.
  • Deploy automated bots, scrapers, or spiders to harvest data or content from the site without our prior written consent.
  • Impersonate any individual or entity.
  1. INTELLECTUAL PROPERTY RIGHTS
    All content included on the Platform, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of shoppingfreak or its content suppliers and is protected by South African and international copyright, trademark, and intellectual property laws.
  2. LIMITATION OF LIABILITY AND DISCLAIMERS
  • As-Is Provision: The Platform and all products sold through it are provided on an “as is” and “as available” basis, unless specified in writing.
  • Limitation: To the maximum extent permitted by South African law (including the CPA), shoppingfreak will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, the Platform or products purchased from it.
  1. INDEMNIFICATION
    You agree to indemnify and hold harmless shoppingfreak, its directors, employees, and agents from any claims, losses, liabilities, expenses, or demands (including legal fees) arising from your breach of these Terms, misuse of the Platform, or violation of any third-party rights.
  2. DOMICILIUM AND NOTICES
    shoppingfreak chooses the following physical address as its domicilium citandi et executandi (address for serving legal notices):
    [To Be Updated]
  3. CHANGES TO TERMS OF USE
    We reserve the right to modify these Terms at any given time. Any updates will be posted publicly on the Platform with a revised “Last Updated” date. Your continued use of the site after such updates constitute your acceptance of the revised Terms.
  4. CONTACT INFORMATION
    If you have any questions or require clarification regarding these Terms, please contact us at:

 

Delivery Policy

DELIVERY POLICY
Last Updated: 22 September 2026 

  1. SHIPPING RATES AND FEES
    All delivery costs are dynamically calculated at the checkout screen based on the weight, volume, and geographical location of your delivery address.
  • Free Delivery Threshold: We offer free standard economy shipping within the borders of South Africa on all orders totaling R1,000.00 or more, after any promotional discounts are applied.
     
  • Standard Base Rate: For orders under R1,000.00, standard delivery rates starting from a base fee of R100.00 apply.
  1. DYNAMIC RATE ESTIMATES BY SERVICE PROVIDER & LOAD TYPE
    Because we utilize a network of providers, final checkout rates fluctuate depending on the specific courier selected for your route and the exact nature of the load:
  • Flyweight / Standard Envelopes (Up to 2kg): Usually priced at our base rate starting at R100.00, ideal for small accessories or light apparel.
  • Medium Route Loads (2kg to 10kg): Estimated between R120.00 and R180.00, typically sent via standard road freight through partners like The Courier Guy.
  • Heavy / Volumetric Cargo (10kg+ or Oversized Items): Rates scale upwards from R250.00+ based on the total volumetric mass and whether specialized offloading equipment is required.
  • Regional vs. Outlying Surcharges: Shipments bound for deep-rural areas, plots, or townships may incur additional remote routing surcharges from the service providers, which are calculated transparently before you pay.

PAIA & POPIA

PAIA and POPIA
Last Updated: 22 September 2026 

PAIA AND POPIA MANUAL
Prepared in accordance with Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 (“PAIA”) and the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”).
  1. AN INTRODUCTION TO PAIA AND POPIA
    PAIA gives effect to the constitutional right of access to any information held by the State and any information that is held by another person and that is required for the exercise or protection of any rights. POPIA promotes the protection of personal information processed by public and private bodies. This manual outlines the types of records held by shoppingfreak and the process to request access to them.
  2. COMPANY CONTACT DETAILS (Section 51(1)(a))
  • Company Name: shoppingfreak
  • Designated Information Officer: [To Be Updated]
  • Physical Address: [To Be Updated]
  • Postal Address: [To Be Updated]
  • Email Address: support@shoppingfreak.co.za
  • Telephone Number: [Insert Telephone Number]
  1. THE SOUTH AFRICAN HUMAN RIGHTS COMMISSION GUIDE (Section 51(1)(b))
    The Information Regulator has compiled a guide on how to use PAIA. This guide is available in all official languages on the Information Regulator’s website (https://inforegulator.org.za/).
  2. RECORDS AVAILABLE IN ACCORDANCE WITH OTHER LEGISLATION (Section 51(1)(d))
    shoppingfreak maintains records in terms of the following legislation, where applicable:
  • Companies Act, No. 71 of 2008
  • Electronic Communications and Transactions Act, No. 25 of 2002
  • Consumer Protection Act, No. 68 of 2008
  • Protection of Personal Information Act, No. 4 of 2013
  • Value Added Tax Act, No. 89 of 1991
  • Income Tax Act, No. 58 of 1962
  1. DESCRIPTION OF RECORDS HELD BY SHOPPINGFREAK (Section 51(1)(e))
    The following categories of records are held by us. Access to these records is not automatic and must be requested via the formal application process:
  • Internal Operational Records: Company registration documents, financial audits, internal policies, asset registers.
  • Customer Records: Customer names, delivery addresses, transaction logs, communications, information provided during registration.
  • Commercial Records: Agreements with third-party service providers (couriers like The Courier Guy, payment gateways like Ozow, Mastercard, PayFast).
  1. DPO / POPIA PROCESSING PURPOSE AND CATEGORIES
  • Purpose: We process personal data to fulfill online shopping contracts, manage user accounts, coordinate shipping logistics, handle tax records, and execute approved direct marketing.
  • Data Recipients: Third-party courier networks, secure payment processors, and automated data analytical platforms (e.g., Google Analytics).
  • Transborder Data Flow: Customer information may be processed using secure cross-border cloud systems providing an equivalent standard of protection to POPIA.
  1. ACCESS REQUEST PROCEDURE
  • Form to Use: Relevant requests must be made using Form 2 (available on the Information Regulator’s website).
  • Submission: The completed form must be sent to our Information Officer at the email address provided in Section 2.
  • Reason for Request: The requester must identify the right they are seeking to protect or exercise and explain why the access to the record is required.
     
  • Fees: A prescribed request fee may be charged before a request is officially processed, as regulated by PAIA.

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